Terms of Service

Last Updated: [2025-06-27]

1. Introduction

Welcome to Mario (Shenzhen) International Logistics Co., Ltd (“we,” “us,” or “our”). These Terms of Service govern your use of our logistics and freight services. By engaging with us, you agree to comply with these terms.

2. Services Provided

We offer international and domestic logistics services, including but not limited to:

• Freight forwarding (air, sea, land)
• Customs clearance
• Warehousing & distribution
• Supply chain solutions

3. Customer Responsibilities

You are responsible for:

• Providing accurate shipment details (weight, dimensions, contents, etc.).
• Ensuring compliance with export/import laws and regulations.
• Submitting required documentation (commercial invoices, packing lists, permits, etc.).
• Paying all applicable fees in a timely manner.

4. Pricing & Payment

Our pricing is as follows:

• Quotes are valid for a specified period and subject to change.
• Additional charges (customs duties, storage fees, etc.) may apply.
• Payment terms: [Net 15/30 days, upfront payment, etc.]
• Late payments may incur penalties or service suspension.

5. Liability & Limitations

We are not liable for delays due to unforeseen circumstances (weather, customs, strikes, etc.).

The maximum liability for lost/damaged goods is limited to [specified amount per kg or contract terms].

High-value shipments should be declared and insured separately.

6. Insurance

Basic coverage may apply; additional insurance can be purchased.

Claims must be filed within [X] days with supporting documentation.

7. Cancellation & Refunds

Cancellation fees may apply based on the service stage.

Refunds (if applicable) will be processed within [X] business days.

8. Force Majeure

We are not liable for failures due to events beyond our control (natural disasters, wars, government actions, etc.).

9. Dispute Resolution

Disputes shall first be resolved through negotiation.

Unresolved disputes may be settled in [Shenzhen] courts under Chinese law.

10. Privacy Policy

Customer data is collected for service purposes only.

We comply with applicable data protection laws (e.g., GDPR if handling EU data).

11. Amendments

We reserve the right to update these terms. Continued use of our services constitutes acceptance of changes.

12. Contact Us

Mario (Shenzhen) International Logistics Co., Ltd