Frequently Asked Questions (FAQ)

Q1: What services does Mario Logistics provide?

We offer comprehensive logistics solutions, including:

• International & domestic freight forwarding (air, sea, rail, road).
• Customs clearance & brokerage.
• Warehousing & distribution.
• Supply chain management.

Q2: Where are your main service areas?

We operate globally, with expertise in:

• Asia: China (Shenzhen, Hong Kong), Southeast Asia.
• Europe/USA: Major ports and airports.
• Other regions: Contact us for specific routes.

Q3: How can I get a shipping quote?

Submit your shipment details (origin, destination, cargo type, weight, etc.) via:

• Email: andy@marioshipping.com
• Phone: +86 136 3155 3199
• Our website (if applicable).

Q4: How long does international shipping take?

Transit times vary by route and mode:

• Air Freight: 3–7 days (door-to-door).
• Sea Freight: 15–40 days (depending on ports).
• Express/LCL: Contact us for estimates.

Q5: What documents are required for shipping?

Typical requirements include:

• Commercial invoice & packing list.
• Bill of Lading (B/L) or Air Waybill (AWB).
• Customs declarations (e.g., HS codes, permits).

Q6: Do you handle customs clearance?

Yes! We provide end-to-end customs brokerage for smooth import/export compliance.

Q7: What factors affect shipping costs?

Key factors include:

• Shipping mode (air/sea/land).
• Cargo weight, dimensions, and type.
• Destination tariffs & fuel surcharges.
• Customs duties & taxes.

Q8: What payment methods do you accept?

We accept the following payment methods:

• Bank transfers (TT), credit cards (if applicable), or Alipay/WeChat Pay.
• Payment terms: Advance payment or credit agreements (for approved clients).

Q9: How can I track my shipment?

We provide real-time tracking via:

• Email/SMS updates.
• Online tracking system (if available).
• Direct contact with your assigned agent.

Q10: What if my shipment is delayed or damaged?

Delays: Contact us for updates; we’ll liaise with carriers.

Damages: File a claim within [X] days with photos and documents.

Q11: What are your liability terms for lost/damaged goods?

Standard liability follows industry norms (e.g., Hague-Visby Rules). We recommend purchasing full cargo insurance for high-value shipments.

Q12: Do you ship restricted items?

We comply with international regulations. Prohibited items include:

• Hazardous materials (unless pre-approved).
• Counterfeit goods, weapons, illegal substances.

Q13: How do I contact customer service?

Email: andy@marioshipping.com

Phone: +86 136 3155 3199

Office Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT+8).

Q14: Do you offer 24/7 emergency support?

Yes! For urgent shipments, call +86 136 3155 3199 after hours.